Privacy Policy
Effective Date: 20/02/2025
At Golden Thread Collective, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of personal information to provide you with better services, including:
Personal Identification Information: Name, email address, phone number, and any other details you provide when contacting us through our website.
Non-personal Information: Browser type, device type, IP address, and usage data (e.g., pages visited, time spent on the site).
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your inquiries or provide support
To process transactions and manage orders
To send you updates about our services, promotions, and offers (only if you’ve opted-in for marketing communications)
To improve our website and services based on your feedback and usage data
3. Third-Party Services
We may share your personal information with trusted third-party service providers, such as payment processors, email marketing platforms, and website analytics services, for the purpose of enhancing and delivering our services. These third parties are obligated to use your data solely for the services we request and to keep your data secure.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of data transmission over the internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to track your website activity. You can adjust your browser settings to refuse cookies, but doing so may affect your ability to use certain parts of the website.
6. Your Rights
You have the right to:
Access, correct, or delete the personal data we hold about you
Withdraw consent for the processing of your personal information at any time
Opt-out of receiving marketing communications from us
To exercise any of these rights, please contact us at [Your Contact Email].
7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, with the effective date of the update indicated at the top. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Golden Thread Collective
Email: info@goldenthreadcollective.au